FAQs

Commercial clients are eligible to apply for an account. In fact, you can submit your account request right here via our online Request Account form. A Skips and Scrap sales representative will be in contact with you once your request has been reviewed. Any additional information will be collected as required and if approved, you will be issued with an account (7, 14 & 30 day end of month payment terms available). It couldn’t be easier!

We accept Credit Card payment (Visa/Mastercard) by phone or online. Payment can also be made by cheque or in cash. Commercial clients may apply for an account with us. Our account terms are 7, 14 and 30 days end of month payment of accounts can be made by EFT or cheque.

We pride ourselves on our upfront, all-inclusive pricing structure, with no hidden extras. Despite our best intention however, there are some instances where additional charges will apply as follows:

• Dishonoured cheques will incur a fee.
• Undisclosed disposal of mattresses and/or tyres, and/or tree stumps more than 600 mm wide, and/or carpet/underlay found in the skip after collection, will incur a fee if they were not disclosed at time of booking.
• Over-loaded Skips will incur a non-pick-up fee

Absolutely! We have $20 million public/property liability insurance cover and are fully compliant with all Workplace, Health & Safety (WHS) regulations.

No. Once your booking details have been confirmed and your payment processed, your Skips and Scrap driver will be able to deliver and collect your Skip in accordance with your instructions without anyone needing to be there. Your receipt will be sent to the email address you provided with your booking details.

If the Skip is to be placed on public land (such as the nature strip bordering your property) you will need to contact your local council to determine if you require a permit. We recommend having the Skip placed on privately owned land wherever possible to avoid additional fees for permits.

Skips and Scraps also offer the service of organising the permit application for you.

• Process Permit for Customer: Lake Macquarie $95
• Process Permit for Customer: City of Newcastle $100

Regulations ensure we must, and do, comply with NSW Roads safety rules and regulations. Skips can therefore only be filled to the rim of the bin. No boards or similar materials are to be used to make the Skip hold more rubbish. In the event that your Skip bin is left on site due to non-compliance with these rules, a non-pick-up fee will be applied. You will also be required to re-pack the Skip to conform with the regulations before another pickup is organised, at your own cost.

We are committed to protecting our environment and minimising landfill where we can. While we collect most of the rubbish associated with building, renovating, gardening, and landscaping, spring cleans, site cleans, scrap metal and more, the following items are not permitted in your Skip:

• No food or liquid
• No food products or food waste
• No liquids, batteries, chemicals, gas bottles, oil heaters or other hazardous waste
• No Asbestos or Asbestos Containing Materials (eg. Fibro cement sheeting, corrugated asbestos roofing, insulation)
• No Soil/Clay

Specific items incur additional charges. If we organise Council permit for placing a Skip on public land, permit costs apply. All prices shown include GST.

• Car Tyres $50
• Truck Tyres $70
• Mattresses Single/Double $80
• Mattresses Queen/King $100
• Tree Trunks/Stumps (width over 600 mm) $80
• Carpet and Underlay (per roll) $100

For more information on handling dangerous waste products, please visit the NSW Environment Protection Authority (EPA) website and click on the link to the site’s waste types page

Skip hire for removal of waste is generally 2-3 days (although same day collection/pick-up and longer hire periods are available on request and can be quoted upfront). Upon submission of a booking, a Skips and Scrap sales representative will be in contact with you to confirm the price and terms of service. If you are happy to proceed, our representative will process your payment and confirm your hire details.

To help you estimate your waste removal requirements, please see the following as a guide: (trailer loads = 6 x 4 m)

• 3 trailer loads – 2 m³
• 5 trailer loads – 3 m³
• 7 trailer loads – 4 m³
• 9 trailer loads – 6 m³
• 12 trailer loads – 9 m³